Refund policy
Returns & Exchanges Policy – Lash Hub
Our Commitment to You
At Lash Hub, we’re dedicated to delivering high-quality lash and brow care products with a smooth, satisfying shopping experience. If you're not fully happy with your purchase, we’re here to help with returns and exchanges.
Return Eligibility
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Returns must be initiated within 7 days of receiving your order.
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Items must be unused, unopened, and in their original packaging.
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A valid proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns for:
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Opened or used products
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Items purchased on sale or during promotional offers
How to Return a Product
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Contact Us: Request a return authorization by reaching out at 0328-1129287 or infolashubhub.pk@gmail.com.
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Ship Your Product: Securely pack the item and send it to the return address provided by our team.
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Return shipping is the customer’s responsibility unless the item received was incorrect or defective.
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Refunds: Once we receive and inspect the returned item, your refund will be processed to the original payment method within 7–10 business days.
Exchanges
To exchange a product:
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First, complete the return process for the original item.
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Then, place a new order for the item you want.
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Our team can assist you in expediting your exchange request.
Damaged or Defective Products
If your order arrives damaged or faulty, please notify us within 7 days of delivery. Kindly share clear photos of the product and packaging, and we’ll offer a replacement or full refund at no extra cost.
Need Help?
We’re always here for you.
📧 Email: infolashubhub.pk@gmail.com
📞 Phone: 0328-1129287
Thank you for trusting Lash Hub — your satisfaction means everything to us.